Frequently Asked Questions | Webshop
Here you can find answers on the questions we frequently are asked
General information about Junckers solid hardwood floors
What is the difference between a solid wooden floor and an engineered floor? add
An engineered floor board is most often a product combined of 3 materials; A wooden top layer, a lamella core and a backing layer.
A solid wooden floor is, as the name indicates, a floor board made of 100 % solid wood.
There are many differences between these 2 types of flooring, but one of them is the fact that a solid wooden floor can be sanded multiple times - opposite an engineered floor - and therefor a long lasting solution.
Outlet specific information
Can I get more of the same floor later on? add
At Junckers we pride ourselves in the continuity of supply of our products. In most cases our central product range will always be available. There will be some specialist items e.g. a 90cm resized product that may not be available in the same dimension or at the same price at a future date.
Sales & delivery terms
Customer Returns add
The Customer is legally bound to purchase the Supplies comprised in the Contract and no return will be accepted without the Company’s prior consent in writing.
Upon delivery of your order, you have 14 calender days to decide if you are satisfied with your purchase and would like to keep your.
Please ship your return no later than 14 days after you have received your order. The goods must be returned in the same condition and quantity as delivered. The right to return the goods lapses if you use the item in a way that clearly impairs the sales value significantly.
Costs for the return is carried out by yourself.
The returned goods are sent to: Junckers Industrier A / S, Værftsvej 4, DK-4600 Køge.
If you want to make use of your right to return your order, you can get help at email@example.com or on tel. +353 1 4622580. Where we can guide you through.
Once we have received the returned goods and checked that it meets the conditions for the right of withdrawal to be used, the full purchase price will be refunded to you via the same payment method used for the purchase, which take up to 7 working days.
If we believe that the conditions are not met, we shall contact you with a reason for this.
Please always enclose a copy of the invoice and a copy of any prior correspondence, etc. Note: We do not accept packages sent by courier cash on delivery.