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Frequently Asked Questions | Webshop

Here you can find answers on the questions we frequently are asked

General information about Junckers solid hardwood floors

Yes, you can visit one of our flooring dealers to see the floors in real life. 

Please see our “where to buy” to locate branches with Junckers displays and stock.

If you have a specific floor in mind, we recommend you contact the dealer to make sure they have the floor displayed. 

Yes. Standard delivery to Ireland and Northern Ireland is 150 Euro.

Yes of course Junckers is suitable for underfloor heating. Our flooring has uniformly low moisture content and can be fitted with our mechanical clip system due significant factors in how underfloor heating works so well with our flooring. We always recommend your underfloor heating contractors to see our technical documents.

We recommend that when you purchase a Junckers Floor you talk directly to us about how to install the floor.

We can organise an approved installer to do your installation. Please contact us directly for this.

We can also talk to your installer about best practice for installing a Junckers Floor.

Please see our Installation guidelines that are important for your builder and installer to ‘sign off’ on prior to installing your floor.

An engineered floor board is most often a product combined of 3 materials; A wooden top layer, a lamella core and a backing layer. 

A solid wooden floor is, as the name indicates, a floor board made of 100 % solid wood. 

There are many differences between these 2 types of flooring, but one of them is the fact that a solid wooden floor can be sanded multiple times - opposite an engineered floor - and therefor a long lasting solution.

Outlet specific information

The special offers sometimes are not available in our distributors due to the specialist nature of the product item e.g. because of colour or dimensions.

Our core range and some specials are on sale through our participating stockists. Please see our “where to buy” to locate branches with Junckers displays and stock.

No. Not all our distributors will be participating in all stock offers so make sure to check with them before you travel.

See “where to buy”.

All special offer promotions can be shipped directly from Denmark to your home.

Yes. Standard delivery to Ireland and Northern Ireland is 150 Euro.

Our floors can be reduced for some of the following reasons, none of which have anything to do with quality.

  • Sometimes we have ‘left over’ stock from large specialist commercial projects that have been made to order and are no longer needed because the projects are now complete.
  • As part of our huge production, we buy raw material in many different dimensions. Not all material can be made to suit our standard product programme. In order to utilize this raw wood we make flooring with resize stave lengths, board widths and thicknesses.
  • Floors that have been sanded once and then re-treated. We sometimes sand floors and re-treat them if the surface has been superficial damaged.

We make sure to utilise 100% of the forested timber. Junckers’ residual wood (sawdust, wood chips, saw-cut log ends and other residual wood from the production) is supplied to a wood-fired power plant, which in return supplies electricity to Junckers and the Danish national electricity network. 

At Junckers we pride ourselves in the continuity of supply of our products. In most cases our central product range will always be available. There will be some specialist items e.g. a 90cm resized product that may not be available in the same dimension or at the same price at a future date.

Sales & delivery terms

If you are purchasing through one of our participating distributors you will arrange delivery as normal with them.

If you are purchasing direct from the Junckers Outlet the delivery will be through a third party courier called DSV. The deliveries will be kerb side  to the agreed address and prearranged via email and/or telephone for morning (9am – 1pm) or afternoon (12 – 4pm) on a specific date. It is very important you are there to receive the goods and have the manpower in place to take the goods inside making sure they are kept dry at all times.

Standard cost for delivery is €150.

Any additional delivery requirements may incur further costs and will be quoted on an order by order basis.

It is important to inspect all your goods as they are being delivered. The DSV Delivery driver will ask you to sign a POD (Proof of Delivery) document to record he has delivered the goods into your care in good condition. It is important to check your goods against the quantities of your sales order, making sure none of the packs are damaged, missing or wet.

If you see something damaged or incorrect it is important you write this issue on the POD document beside where you are about to sign. E.g. 1 pack damaged.

We will take control of issue from that point and sort out what is required to fix your order.

If the goods are damaged or missing and there is no information on the POD to support this then it will be difficult to determine when and where this has happened. In this case the liability of damage will be with the customer.

We accept most major payment methods:

  • Credit Card – Mastercard / VISA
  • iDeal
  • PayPal
  • Klarna Pay Later
  • SOFORT Banking
  • Bancontact
  • Bank transfer

You should receive a confirmation receipt of order within 24 hours of paying for you order.

You will receive a detailed sales order confirmation once our customer service have had all confirmation from production on the leadtime of the goods.

If you have any issues in relation to this please contact order@junckers.com

All goods once manufactured and packed leave Denmark on a Thursday and will be delivered in Ireland by the following Friday.

You will receive an email from Junckers stating the date and time slot of your delivery.

If there are any issues with goods in transit e.g. ferry delays - we will contact you to rearrange your delivery slot at least 2 days in advance.

It is important you are at home to take receipt of your goods. Please take the time to check your delivery against your sales order because once the driver has left the goods are your responsibility.

Standard delivery charges:

  • Ireland and Northern Ireland is €150

The specials offers on the webshop only apply to people living in Northern Ireland and Southern Ireland. We apologize for any inconvenience.

The Customer is legally bound to purchase the Supplies comprised in the Contract and no return will be accepted without the Company’s prior consent in writing.

Upon delivery of your order, you have 14 calender days to decide if you are satisfied with your purchase and would like to keep your.

Please ship your return no later than 14 days after you have received your order. The goods must be returned in the same condition and quantity as delivered. The right to return the goods lapses if you use the item in a way that clearly impairs the sales value significantly.

Costs for the return is carried out by yourself.

The returned goods are sent to: Junckers Industrier A / S, Værftsvej 4, DK-4600 Køge.

If you want to make use of your right to return your order, you can get help at bestilling@junckers.com or on tel. +353 1 4622580. Where we can guide you through.

Once we have received the returned goods and checked that it meets the conditions for the right of withdrawal to be used, the full purchase price will be refunded to you via the same payment method used for the purchase, which take up to 7 working days.

If we believe that the conditions are not met, we shall contact you with a reason for this.

Please always enclose a copy of the invoice and a copy of any prior correspondence, etc. Note: We do not accept packages sent by courier cash on delivery.

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